Shipping & Returns

DELIVERY

1. Unless otherwise agreed, where the Purchaser has nominated an address for delivery, the Supplier shall deliver the goods to that nominated address.
2. The Supplier shall not be responsible for unloading goods at the point of delivery.
3. Where goods are delivered to a nominated address, the Supplier shall be deemed to have delivered the goods in accordance with the Agreement if it obtains a signed delivery docket for the goods from any person at that address.
4. The Supplier reserves the right to refuse to supply the goods under an Agreement if the Purchaser is in default of any of its payment obligations under one or more agreements.
5. The risk of loss or damages to goods shall pass to the Purchaser at the time of delivery.
6. The Supplier is not liable to the Purchaser for any loss or damage or deterioration of the goods after delivery.
7. Any delivery date stated by the Supplier is to be used as an estimate only.
8. Where a delay to supply goods occurs, in no event shall the Supplier incur any liability for failure to supply goods by the agreed time.

FREIGHT

1. Purchaser will be subject to freight charges. This fee is variable according to the number of cartons, weight and dimensions of cargo being delivered. The Supplier in no way profits from freight charges to the Purchaser.
2. Stock returned to the Supplier which does not comply with the above terms and conditions will be returned to the Purchaser at their own expense.
3. If Purchaser returns goods directly, freight costs to be incurred by the Purchaser unless the arrangement is agreed to by the Supplier

PRICE VARIATION

1. The Purchaser shall pay all additional charges.
2. The Supplier reserves the right to vary prices without notice in accordance with variation in charges, duties, transportation costs, labour rates Supplier's costs etc.

RETURN POLICY

1. Return Timeframe Customers may return items within 7 days of receiving their order.
2. Eligible Items Returns are accepted for items that are: Unused and in original packaging, In the same condition as received, Accompanied by proof of purchase (e.g. receipt or order confirmation).
3. Non-Returnable Items The following cannot be returned: Personalized items, Final sale/clearance items, Gift cards.
4. Return Process To initiate a return: Contact our support team at [email protected] with your order number and reason for return, You'll receive instructions on how to return your item, Customers are responsible for return shipping..
5. Refunds: Refunds will be issued to the original payment method once the item is received and inspected, Shipping fees and bank charge fees are non-refundable unless the error was ours, Processing may take 5-10 business days.
6. Contact Have questions? Reach out to us at: [email protected] Ph:+61 07-38652166 Mon-Fri, am-5pm.